Q2: Are you a factory or trading company?
We are a factory, and you can check our Alibaba certified information for the manufacturer. There are videos from our factory and office.
In Fact, we’re the top3 manufacturer in the Chinese jewelry market.
Q3: How many employees do you have who work on the jewelry?
We have about 110 staff at the factory (manufacture and produce, QC, etc.), and have 60+ employees at the office (Sales, Marketers, designers)
Q4: What material is the jewelry plated?
All our products are electroplated with real gold, mainly gold or rhodium. We also can provide electroplating rose gold, black gold, and silver on special requirements of customers.
Q5: Do you provide real gold and real diamonds?
Most of our products are made of environmentally friendly and high-standard 316L stainless steel, brass, and sterling silver as the metal substrate. The gemstones are 5A grade zircon. All products are electroplated with real gold. For customized products, we accept more advanced customized requirements such as real gold, moissanite, laboratory-grown diamonds, and natural diamonds. The material, electroplating layer, and environmental compliance of the products are all certified and issued by international authoritative certification bodies (SGS, TUV, GRA, NGTC), which can be inquired on the certification body's official website.
Q6: Will your jewelry fade?
Copper products can maintain 1-3 years without fading; stainless steel and silver products do not fade for 5 years. But your careful maintenance will greatly help to last its beautiful finish.
Because our products use a 5-layer electroplating process, the electroplating thickness of real gold (gold/rhodium) is 5-10 times higher than that of the market, and adopts the latest nano-protection technology; stainless steel products We use the most advanced and reliable electroplating process in the industry, PVD.
Click to check maintenance notes→
Q7: Will your jewelry stones fall out?
No, we offer high-quality 5A Zircon Stones and 4 prong settings. They are different from glued ones and won't fall out.
Q8: Do you support drop shipping?
Yes, our advantage is that more than 98% of the styles are in stock and can be shipped within two working days. There is no minimum order requirement. The logo can be customized by laser. We also can provide beautiful and logo-free image materials for you advertise.
Q9: Can your jewelry be custom designed?
Yes，we have a professional design team that can provide rendering, 2D, and 3D design services. We have many classic design cases, and we have 100+ new design outputs per month.
Q10: How long does it take a sample production?
The lead time of samples depends on which kind of customized the design. Normally design or slight change based on our jewelry need one week. The complicated design which needs to create mold should take one month after the drawing confirmed.
Q11: Can my logo be engraved on your jewelry?
Yes, we can provide multiple solutions such as laser, casting, enamel, silk screen, etc. It should be noted that the cost and time of different processes are quite different. In the case of small batches, we recommend a fast and low-cost laser process.
Q12: Can you provide packaging design?
Yes, we can provide multi-style, multi-material design and customized services for jewelry boxes, packaging bags, warranty cards, etc.
Q13: Are all items in stock?
Yes, 98% of the products are in stock, and the stock is sufficient. Inventory items are shipped within 2 days after receipt of payment.
Transportation for small package express:
DHL 3-5 days;
FEDEX: 4-8 days;
Yuntu: 8-16 days (May be delayed in special circumstances);
Epacket: 10-30 days.
Transportation for heavy package express, we provide more economical logistics channels for your choice, like DHL/UPS/FEDEX/ SEA and RAIL. In particular, we are a contracted VIP customer of DHL and FedEx. We can get special support in terms of service and price. At the same time, we have also contracted with Yuntu, Epacket and other more economical providers.
Q14. What is the competency of your sales staff?
Each of our sales staff have undergone rigorous training. They strictly follow our SOP and have good communication and understanding skills with customers.
In the face of customer procurement needs, we will quickly set up a project team to provide customers with key node output effects in the product design and production process.
Q15. What should I do if I am not satified with the purchase?
KRKC provides a 30-day easy return on all products ( Except Custom Piece). If you are not satisfied with your purchase, or if you would like to return/exchange any item(s), contact firstname.lastname@example.org, we will immediately issue a return address and returning guide.